FAQs

What is Reserve In Store?

Our Reserve In Store feature allows you to place a hold on an item you’re viewing online, so that you can book a time to view it in person at your local store.

Is this the same as Click & Collect?

The difference with Reserve In Store is that you don’t have to make a payment until you come and view your item. If you choose to buy, you can pay and collect while you are in store.

How long can I hold an item for?

You can reserve your item in store for up to two days. Please allow two hours between the time you make your reservation and the time you visit your store, for us to confirm that your item is available at your selected location.
Why can’t I view my item in my local store?

We are currently trialing Reserve In Store in select locations, and hope to have more stores available for this service soon. If you need help locating your nearest store or would like to ask about other options, please contact our customer service team